Frequently Asked Questions
What hours are you available?
I have school age children, and work around their time table. I see a maximum of 4 clients in any one day to ensure the best quality therapy is provided. School term time, I am available Monday to Friday, from 10:00 till 17:00 for clients to come to me in Alresford, but this is subject to change, so call to check!
I am available either for home visits or for you to come to me weekends between 10:00 and 17:00.
School holidays are more flexible, and I am able to see clients between 10:00 and 17:00 any day.
How do I book?
The best way is to call or text 07780953143. As I can not answer if I am with a client, please do leave a message, including your phone number (if I am out of zone, your number is not recorded). Let me know what day and time you would like, and I can get back to you to confirm or offer an alternative appointment.
What if I have to re-schedule an appointment?
Please give me 48 hours notice, out of respect for my other clients.
Between 24 and 28 hours, I require half the session cost, and 24 hours or less, the full session fee.
Is Carol Qualified?
I have a BSc in nursing, and diplomas in Holistic Massage, Hot Stone Massage, and Deep Tissue Massage, Manual Lymphatic Massage, Myofacial Release Massage and Jikiden Reiki. For more information please visit the About Me page.
Is Carol insured?
I am covered by both professional indemnity and personal liability insurances under the FHT insurance. My certificates are on display at Marbles.
What is the the accredited register?
TheFHT acreddited register is to Complementary Therapists what the General Medical Council is to Doctors. Registration means that extremely high standards of both initial and ongoing training are met, along with a strict code of conduct and clear policies are followed to ensure that the client is always receiving the best possible care at all times. It is the only body with UK Government backing. Carol has been registered since January 2013. For more information visit https://www.fht.org.uk/search-register
What about data protection and the ICO?
Carol is registered with the Information Commissioners Office to ensure her records are kept correctly and secure. For more information visit www.ico.org.uk
What is the FHT?
The Federation of Holistic Therapist is a professional governing body, membership of which is only achievable by meeting strict professional criteria. They are also able to assist the public to find an accredited holistic therapist of any discipline. For more information see https://www.fht.org.uk
How can I pay?
I accept cash and cheques, made payable to MRs C A Greenwood. If you are ordering a gift voucher, I am can give you my bank details so you can pay by BACS, but I prefer not to accept BACS for regular sessions as keeping up with when item clear into my account deprives me of vital client care time.
Which massage is right for me?
Some clients know exactly which therapy they are looking for, while others know what they want to feel like after. During the consultation, I will ask you what you hope to achieve and if you have had massage before. Between us, we will be able to give the right combination for your needs.
As a therapist, I know what pressure feels like to my hands, and what temperature I am feeling, but I have no idea what it feels like to you! I need your feedback during the session to ensure I am delivering the massage you want. I may suggest we try firmer pressure with some knots, but I will never exceed your comfort zone, and will work with you, at your speed, to achieve your goals.
Do you always use oils massaging?
I usually use organic plant oils for most massage techniques. With Swedish massage, liberal oil is used to enable smooth flowing strokes, but with deep tissue, I need a little more "grip" and will use different (thicker oils like avocado), or less oil. For Myofascial work, no oil is used, and can be completed through clothes if you feel uncomfortable with skin to skin touch. I have both sented and plain oils to suit your requirements. FOr nut allergy sufferers, I also have nut fee oils. I also offer a range of Aromatherapy pre-blended oils to enhance detoxification, relaxation, or energising massage therapy sessions. For head massage I don’t usually use oils at all.
Do you use a special table?
I have a massage table that has a face hole and soft fleecy cover for warmth which can be boosted with the under heat pad. I use hygienic paper towel to cover the table and fresh towels for each client. For clients who find lying flat uncomfortable, I can use cushions and supports. For clients suffering dementia or with physical restrictions, I can adapt the session to suit. I must protect my spinal health above all else, and request that you respect my judgement as how best to proceed in more challenging situations.
Should I bathe before or after massage?
I request that you bathe before massage. If you are having an aromatherapy massage, it is recommended that you wait for 24 hours before taking a bath or shower so that the oils’ benefit has time to work. If you have long hair, I have clips to hold your hair as far away form the oils as possible, but I can’t guarantee there will be no oil in your hair after a session, so hold off the hair appointment till after I've seen you!
Can I eat and drink before and after massage?
I will not treat anyone who appears intoxicated, and recommend that you do not drink alcohol after your massage as we will have released toxins trapped in the muscle fibres into your system – drinking can make you feel really bad and cause your kidneys a lot of stress. Eating a large or rich meal prior to a session may result in you not feeling comfortable during the massage, but is not medically contra-indicated.
Why do you not call you massage therapy a treatment?
I must comply with the Advertising Standards Authority, who prohibit most complementary therapies using the word "treatment".